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Terms of Service

Last updated: December 5, 2025

1. Acceptance of Terms

By accessing and using the services provided by NeoForge Consulting LLC (“Company”, “we”, “us”, or “our”), you accept and agree to be bound by the terms and provision of this agreement.

2. Services

NeoForge Consulting provides AI-first software delivery consulting, FORGE Framework implementation, and senior engineering consultant services. Our services include:

  • Technical consulting and advisory services
  • Software development methodology implementation
  • Engineering leadership and team coaching
  • Prototype to production transformation
  • Architecture design and review

3. Client Responsibilities

Clients agree to:

  • Provide accurate and complete information necessary for service delivery
  • Cooperate in good faith during the engagement
  • Provide timely feedback and approvals when requested
  • Maintain confidentiality of proprietary methodologies and frameworks
  • Pay fees in accordance with agreed terms

4. Intellectual Property

The FORGE Framework, methodologies, and consulting materials remain the intellectual property of NeoForge Consulting. Clients receive a license to use these materials for their internal business purposes during and after the engagement.

Any custom solutions, code, or deliverables created specifically for a client become the property of the client upon full payment, unless otherwise agreed in writing.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of any agreement.

6. Payment Terms

Engagement commences upon payment received, unless otherwise specified in individual service agreements. Generally:

  • Payment is required before engagement begins
  • Invoices are due within 14 days of receipt for ongoing services
  • Late payments incur a charge of 1.5% per month (18% annually) on the outstanding amount, plus AED 200 administrative fee, calculated from the due date until payment is received in full
  • Services may be suspended for non-payment
  • All fees are non-refundable unless otherwise specified
  • Initial deposits for NeoForge Labs cycle services are refundable only before work commences, minus a 10% administrative fee (capped at $500 USD) to cover scoping, consultation, and preparation time. Once work has started, deposits are non-refundable

NeoForge Labs Fixed-Price Cycles:

  • All NeoForge Labs services are offered at fixed prices based on the scope defined during intake
  • Delivery timeframes (e.g., “24-48h”, “3-5 days”, “10 days”) are indicative estimates only and may vary based on project complexity and client responsiveness
  • Work commences once payment is received, all required materials are provided by the client, and the cycle is scheduled
  • Delivery timeframes begin counting from the scheduled start date, not from payment date
  • Clients must provide complete access credentials, content, assets, and other materials required for the cycle before work can begin
  • Delays in providing required materials or feedback may extend delivery timeframes accordingly

7. Mobile App Store Submissions

For mobile app development services that include app store submissions:

  • App store submissions are subject to Apple App Store and Google Play Store review processes, which are beyond NeoForge's control
  • NeoForge will prepare and submit apps according to platform guidelines, but cannot guarantee approval or approval timelines
  • For first-time submissions to Google Play Store, Google requires a beta testing period and closed testing phase before apps can go live to the public
  • Clients are responsible for obtaining and maintaining their own Apple Developer Account ($99/year USD) and Google Play Developer Account ($25 one-time fee USD)
  • Any rejections or required changes requested by Apple or Google may require additional development time beyond the original cycle scope
  • NeoForge will assist with one round of resubmission if an app is rejected for technical reasons within our control

8. Limitation of Liability

To the maximum extent permitted by law, NeoForge Consulting's liability for any claims arising from or related to our services shall not exceed the total amount paid by the client for the specific services giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9. Termination

Either party may terminate an engagement with reasonable notice as specified in the service agreement. Termination does not affect obligations that by their nature should survive termination.

10. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or government regulations.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE.

12. Website Use

You may use our website for lawful purposes only. You agree not to:

  • Violate any applicable laws or regulations
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use our content without permission
  • Interfere with the proper functioning of the website

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services constitutes acceptance of any changes.

14. Contact Information

For questions about these terms, please contact us:

  • Email: hello@neoforge.co
  • Company: NeoForge Consulting LLC
  • Registration: Sharjah Media City Free Zone, UAE
  • License No: 2540714.01